Shipping Flowers & Costs
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      3. Shipping Flowers & Costs

      When shopping online, is freight included?

      Freight is generally included, with exceptions based on shipping method, location, and product type

      For customers shopping online with Mayesh Wholesale Florist, freight is generally included in shipped orders. Orders for pick up or delivery have no shipping fees applied. However, delivery charges may apply. However, additional freight charges may apply depending on the shipping destination, carrier, product type, or ordering program.

      Freight & shipping responsibility

      Mayesh works closely with customers to determine the most appropriate shipping method for each order. However:

      • Mayesh is not responsible for the performance of freight carriers

      • Freight carriers have strict limitations on credits:

        • Airlines do not issue credits unless shipments are more than 48 hours late

        • FedEx does not issue credits unless shipments arrive one full day late

        • No carrier issues credits for delays caused by weather or natural disasters

      If a box is damaged in transit, it is considered a carrier issue. To be eligible for any freight-related credit, you must sign for the shipment as “damaged” at pickup or delivery.

      Cancellations and changes affecting freight

      Because Mayesh operates in a perishable, time-sensitive supply chain and places orders 2–3 times daily to meet requested delivery dates:

      • Orders may only be cancelled up to two weeks in advance

      • Line-item quantity reductions are limited to a maximum of $50 per order

      • Once an order is in process, freight and sourcing commitments may already be in place

      Full details are outlined in the official Shipping Policy:
      https://www.mayesh.com/shipping-policy

      Special orders

      In certain cases, Mayesh may require:

      • A signed special-order form

      • A deposit

      This typically applies when:

      • Order quantities are large

      • Products are high-value

      • Items are in short supply

      New customer shipping requirements

      Before shipping orders for new customers, Mayesh must receive:

      • A signed credit card authorization

      • Agreement to shipping policies

      • A resale certificate, where applicable

      Additionally:

      • A 50% deposit is required on a new customer’s first three orders

      • Deposits are processed on the order date

      Day-of-shipment deadlines

      To ensure accuracy and on-time fulfillment:

      • Airline orders must be signed off by 12:00 PM PST

      • All other carrier orders must be signed off by 1:00 PM PST

      • Late signoffs may result in additional charges

      • Customers must be reachable on the morning of shipment

      Credits related to shipping

      Any credit request—whether product- or freight-related—must:

      • Be submitted within 24 hours of receipt

      • Include clear photos showing:

        • The issue

        • The number of stems impacted

      This aligns with Mayesh’s Credit Policy and allows proper documentation with growers and carriers.