---
title: What should I do if I receive damaged or incorrect products?
description: If you receive damaged or incorrect flowers from Mayesh, report the issue within 24 hours and follow the credit request process for review.
---

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# What should I do if I receive damaged or incorrect products?

If you receive damaged, incorrect, or shorted products from [**Mayesh Wholesale Florist**](https://www.mayesh.com), follow the [**Cancellation & Credit Policy**](https://www.mayesh.com/cancellation-credit-policy) outlined below. Because flowers are perishable, timely inspection and reporting are required.

---

#### **How to request a credit**

### **Step 1: Inspect your order immediately**

Inspect all products as soon as they arrive at your facility.

### **Step 2: Report issues within 24 hours**

If you notice damage, shortages, or incorrect items, contact your Mayesh sales representative **within 24 hours of receipt**.

### **Step 3: Take clear photos**

To evaluate your request, please provide:

- At least **three (3) clear close-up photos** of the affected product (per box, if applicable)
- At least **one image showing the full scope of the issue**, such as all affected bunches grouped together
- **Panoramic photos** of each affected box if multiple boxes are involved
- **Photos of box labels** for each affected box
- Any additional photos or documentation that help explain the issue

### **Step 4: Submit a written credit request**

Include the following details:

- Date the product was received
- Invoice number
- Product name(s)
- Number of units requested for credit
- Reason for the credit request
- Total dollar amount requested
- Name of your Mayesh sales representative

---

#### **What happens next**

Once your request is reviewed and validated:

- A **credit memo** will be issued
- The credit will be sent via **email or mail**, depending on your account setup

---

### **Important note**

Mayesh is **not responsible** for issues that occur during shipping from our location to your facility, including but not limited to:

- Carrier delays
- Inclement weather
- Loss of product by the carrier
- Acts of God

Prompt reporting helps Mayesh work closely with growers, maintain quality standards, and resolve issues efficiently.

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