Please follow the four steps as outlined for placing a claim and receiving a credit for flowers.
We’re committed to delivering exceptional products, but we understand issues can happen as flowers are perishable. Our credit policy enables us to resolve concerns promptly, work transparently with our growers, and maintain accountability throughout the supply chain. Your participation helps us maintain high standards and supports better outcomes for everyone involved.
Mayesh strives to supply the best products possible, but acknowledges that, as all flowers are perishable, there may be issues on occasion.
The following policy for placing a claim and receiving credit for flowers enables us to work closely with our growers, alerting them to quality issues and/or disease problems. Our growers expect a full report, which is reasonable, and we, therefore, request that our clients participate in accommodating them.
The simple procedure to submit a credit is outlined below. Thank you in advance for your adherence to our Claims & Credit Policy.
Step 1: Inspect Your Order
As soon as your order arrives, inspect everything right away at your facility.
Step 2: Report Any Issues Within 24 Hours
If you spot any damage, shortages, or incorrect items, contact your Mayesh sales rep within 24 hours of receiving the product.
Step 3: Take Clear Photos
To evaluate your claim, we’ll need a few photos that show what’s going on. Please include:
- At least three (3) clear close-ups of the affected product (per box, if there are multiples).
- Provide at least one image that shows the entirety of the problem, such as picture(s) of all the affected bunched in a group shot. If there are multiple boxes, then panoramic shots of each box's contents will be necessary.
- Photos of the box labels for each affected box.
- Any other photos or documentation that help explain the issue.
Step 4: Submit a Written Credit Request
Include the following details when submitting your request:
- The date the product was received
- Invoice number
- Product name(s)
- Number of units you’re claiming
- Reason for the credit
- Total dollar amount requested
- Name of your Mayesh sales associate
What Happens Next
Once your claim is reviewed and validated, a credit memo will be issued and sent to you via email or mail.
Note: Mayesh is not responsible for problems that occur during shipping from our location to your facility, which include, but are not limited to, delayed shipments, inclement weather, loss of product by the carrier, and issues arising from acts of God.