A remittance is a payment confirmation a customer sends after making an ACH transfer. It provides the details of the payment, ensuring that our Accounts Receivable (AR) team can correctly apply the funds to the appropriate invoices.
A standard remittance should include:
- Payment confirmation or reference number
- Invoice numbers being paid
- Amount paid for each invoice
- Payment date
How can sales reps help ensure remittances are submitted?
- Remind customers to send a remittance every time they make an ACH payment.
- Educate customers on why remittances are important for avoiding payment delays.
- If a customer is unsure how to submit a remittance, direct them to AR or provide them with a simple template including invoice numbers and payment details.
Helping customers understand and submit remittances ensures their payments are processed smoothly—benefitting both their account standing and our internal operations.