---
title: What is a remittance?
description: A remittance is a payment confirmation a customer sends after making an ACH transfer.
---

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# What is a remittance?

## A remittance is a payment confirmation a customer sends after making an ACH transfer. It provides the details of the payment, ensuring that our Accounts Receivable (AR) team can correctly apply the funds to the appropriate invoices.

A standard remittance should include: 

- Payment confirmation or reference number
- Invoice numbers being paid
- Amount paid for each invoice
- Payment date

### How can sales reps help ensure remittances are submitted?

- **Remind customers** to send a remittance every time they make an ACH payment.

- **Educate customers** on why remittances are important for avoiding payment delays.

- If a customer is unsure how to submit a remittance, **direct them to AR** or provide them with a simple template including invoice numbers and payment details.

 

Helping customers understand and submit remittances ensures their payments are processed smoothly—benefitting both their account standing and our internal operations. 

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