What should I do if I receive damaged or incorrect products?

If you receive damaged, incorrect, or shorted products from Mayesh Wholesale Florist, follow the Cancellation & Credit Policy outlined below. Because flowers are perishable, timely inspection and reporting are required.

How to request a credit

Step 1: Inspect your order immediately

Inspect all products as soon as they arrive at your facility.

Step 2: Report issues within 24 hours

If you notice damage, shortages, or incorrect items, contact your Mayesh sales representative within 24 hours of receipt.

Step 3: Take clear photos

To evaluate your request, please provide:

• At least three (3) clear close-up photos of the affected product (per box, if applicable)

• At least one image showing the full scope of the issue, such as all affected bunches grouped together

• Panoramic photos of each affected box if multiple boxes are involved

• Photos of box labels for each affected box

• Any additional photos or documentation that help explain the issue

Step 4: Submit a written credit request

Include the following details:

• Date the product was received

• Invoice number

• Product name(s)

• Number of units requested for credit

• Reason for the credit request

• Total dollar amount requested

• Name of your Mayesh sales representative

What happens next

Once your request is reviewed and validated:

• A credit memo will be issued

• The credit will be sent via email or mail, depending on your account setup

Important note

Mayesh is not responsible for issues that occur during shipping from our location to your facility, including but not limited to:

• Carrier delays

• Inclement weather

• Loss of product by the carrier

• Acts of God

Prompt reporting helps Mayesh work closely with growers, maintain quality standards, and resolve issues efficiently.