What is your cancellation policy?

We’re committed to delivering exceptional products, but we know issues can happen as flowers are perishable. Our cancellations and credit policies enable us to resolve concerns promptly, work transparently with our growers, and maintain accountability throughout the supply chain. Your participation helps us maintain high standards and supports better outcomes for everyone involved.

Cancellation Policy

All Miami BoxLots orders are a final sale. Once an order is placed through this online program, it cannot be cancelled or refunded.

For all other orders placed with Mayesh—whether placed directly with your sales rep or through Mayesh.com—cancellations may be possible but must be requested as soon as possible by connecting with your sales rep. There is no guarantee we can cancel our order with the vendor(s).

Eligible orders include:

• Orders placed via sales representative
• Farm Direct BoxLots
• PreBook
• Live & Local
• Dutch BoxLots

Credit Policy

Mayesh strives to supply the best products possible but acknowledges that, as all flowers are perishable, there may be issues on occasion.

The following policy for placing a request and receiving credit for flowers enables us to work closely with our growers, alerting them to quality issues and/or disease problems. Our growers expect a full report, which is reasonable, and we, therefore, request that our clients participate in accommodating them.

The simple procedure to submit a credit is outlined below. Thank you in advance for your adherence to our Cancellation & Credit Policy.

Step 1: Inspect Your Order
As soon as your order arrives, inspect everything right away at your facility.

Step 2: Report Any Issues Within 24 Hours
If you spot any damage, shortages, or incorrect items, contact your Mayesh sales rep within 24 hours of receiving the product.

Step 3: Take Clear Photos
To evaluate your request, we’ll need a few photos that show what’s going on. Please include:

• At least three (3) clear close-ups of the affected product (per box, if there are multiples).
• Provide at least one image that shows the entirety of the problem, such as picture(s) of all the affected bunched in a group shot. If there are multiple boxes, then panoramic shots of each box's contents will be necessary.
• Photos of the box labels for each affected box.
• Any other photos or documentation that help explain the issue.

Step 4: Submit a Written Credit Request
Include the following details when submitting your request:

• The date the product was received
• Invoice number
• Product name(s)
• Number of units you’re requesting
• Reason for the credit
• Total dollar amount requested
• Name of your Mayesh sales associate

What Happens Next
Once your request is reviewed and validated, a credit memo will be issued and sent to you via email or mail.

Note: Mayesh is not responsible for problems occurring during the shipping from our location to your facility, which include, but are not limited to, delayed shipments, inclement weather, loss of product by carrier, and issues arising from acts of God.