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I need to cancel or change my online order. How can I do this on mayesh.com?

Cancellations and changes require sales rep assistance and are subject to program-specific policies

At this time, online orders placed on Mayesh Wholesale Florist cannot be canceled or changed directly on Mayesh.com. All cancellation or change requests must be handled through your sales representative and are subject to Mayesh’s Cancellation & Credit Policy.

Cancellation Policy

Because flowers are perishable and sourced through multiple partners, cancellation eligibility depends on the program used.

Final sale orders

  • Miami BoxLots are final sale

  • Once placed through this online program, orders cannot be canceled or refunded

Orders that may be eligible for cancellation

For all other orders placed with Mayesh—either online or directly with your sales representative—cancellations may be possible but must be requested as soon as possible. There is no guarantee that vendor orders can be canceled once submitted.

Eligible order types include:

  • Orders placed directly with a sales representative

  • Farm Direct BoxLots

  • PreBook

  • Live & Local

  • Dutch BoxLots

To request a cancellation or change, contact your sales representative immediately or call 888.975.9556.

Credit Policy

Mayesh strives to supply the highest-quality products possible. However, because flowers are perishable, issues may occasionally occur. The credit process allows Mayesh to work transparently with growers and maintain accountability across the supply chain.

Step 1: Inspect your order immediately

Inspect all products as soon as they arrive at your facility.

Step 2: Report issues within 24 hours

If you notice damage, shortages, or incorrect items, contact your Mayesh sales representative within 24 hours of receipt.

Step 3: Take clear photos

To evaluate a credit request, please provide:

  • At least three (3) clear close-up photos of the affected product (per box, if multiple boxes are involved)

  • At least one image showing the full scope of the issue, such as all affected bunches grouped together

  • Panoramic photos of each affected box if multiple boxes are involved

  • Photos of box labels for each affected box

  • Any additional images or documentation that help explain the issue

Step 4: Submit a written credit request

Include the following details:

  • Date the product was received

  • Invoice number

  • Product name(s)

  • Number of units requested for credit

  • Reason for the credit

  • Total dollar amount requested

  • Name of your Mayesh sales representative

What happens next

Once your request is reviewed and validated:

  • A credit memo will be issued

  • The credit will be sent via email or mail, depending on account setup

Important note

Mayesh is not responsible for issues that occur during shipping from our location to your facility, including but not limited to:

  • Carrier delays

  • Inclement weather

  • Loss of product by the carrier

  • Acts of God